Returns & Cancellations Policy
Effective Date: 09/12/23
Welcome to Pineywoods Vineyard, your premier source for exquisite wines from Hemphill, Texas, USA. We greatly value your satisfaction and aim to provide top-notch products and services. Our Return and Cancellation Policy delineates the procedures for returns and cancellations related to orders placed through our website.
By placing an order on the Pineywoods Vineyard website, you automatically agree to comply with the terms and conditions stated in this policy.
1. Returns
1.1. Returns for Corked or Flawed Products
We are dedicated to delivering the highest quality wines. In compliance with legal regulations, we can only accept returns of alcoholic beverages in cases where the product is found to be corked or flawed. If you receive a corked or flawed product, kindly contact our Customer Support Team within 30 days of receiving your order. We will promptly arrange for the return or replacement of the corked or flawed product at no additional cost to you. To initiate a return for corked or flawed products, please follow these steps:
- Reach out to our Customer Support Team at: events@pineywoodsvineyard.com
- Provide your order number, and a description of the issue, and, if possible, include a photograph illustrating the issue.
- Our team will guide you through the return process.
1.2. Returns Due to Shipping-Related Damage
We acknowledge that certain circumstances beyond your control may affect the condition of your wine order during shipment. Consequently, we regret that we cannot accept returns for wines that have been damaged due to adverse weather conditions during transit. To ensure the safe transportation of your wine, we kindly advise you to review our shipping guidelines and choose appropriate shipping options.
1.3. Returns for Orders Placed in Error
For orders that have been placed in error, we are unable to accept returns. We urge you to exercise diligence and review your order carefully before confirming it to ensure its accuracy.
2. Cancellations
2.1. Order Cancellations
To ensure a smooth order management process, cancellations and order preferences must be received at least 30 days before releases are processed. If you wish to cancel your order or make specific preferences for an upcoming release, please reach out to our Customer Support Team well in advance via events@pineywoodsvineyard.com or call (832)540-3161. We will make every effort to accommodate your requests within the specified timeframe.
3. Contact Information
For any inquiries or assistance with returns, cancellations, or order preferences, please do not hesitate to get in touch with our dedicated Customer Support Team:
Pineywoods Vineyard pineywoodsvineyard@gmail.com, events@pineywoodsvineyard.com or call (832)540-3161
4. Changes to the Policy
Pineywoods Vineyard reserves the right to make amendments or revisions to this Return and Cancellation Policy as necessary. Any modifications will become effective immediately upon posting on our website. We recommend periodically reviewing this policy to stay informed about the most up-to-date version.
Thank you for selecting Pineywoods Vineyard. We genuinely appreciate your support and trust in our wines and services.